Whenever possible Overboard Art will repair damaged wood or resin sculptures. The procedure is to phone or email and explain the problem. Photos of the damaged piece can sometimes be used to assess the cost of repairs. If the photos are not adequate for us to give a quote on repair costs, the piece will need to be sent to us for inspection. Shipping will be at the customer’s expense.
Should the piece be damaged in shipment, notify us of any damages as soon as possible. If damaged in shipping UPS may come to inspect the package, so please hold on to the box and packing materials for one week. We will issue a call tag for its return at our expense when UPS agrees to our damage claim. Once you receive your call tag label, affix it to the package and return the product to us at our expense. Upon receipt of the damaged goods, we will immediately ship your replacement, make repairs, or issue a refund as you wish.